Tenant Services
At Arthur James, we make tenancy management simple and stress-free.
From maintenance requests to vacate notices, our Tenant Services page puts everything you need in one place. Just follow the links below to submit your forms and we'll take care of the rest, quickly and efficiently.
Renting a home - A guide for tenants
Learn about your rights and responsibilities as a renter with this free guide from Consumer Affairs.
Tenant - Maintenance & Emergency Repairs
Urgent Repair & Maintenance Instructions
Please see list below of what constitutes an urgent repair under the Residential Tenancies Act. If your repair is not an emergency please submit a maintenance request.
- A burst hot water service
- A blocked or broken toilet system
- A serious roof leak
- A gas leak
- A dangerous electrical fault
- Flooding or serious flood damage
- Serious storm or fire damage
- A failure or breakdown of any essential service provided by the landlord or agent for hot water, cooking, heating or laundering
- A failure or breakdown of gas, electricity or water supply
- Any fault or damage that makes the rented property unsafe or unsecure
- An appliance, fitting or fixture which is not working properly and causes a substantial amount of water to be wasted.
- A serious fault in a lift or staircase in the rented premises.